Last updated: April 3, 2003
new version of Privacy rules as required by law.
Last updated: May 28, 2018
Personal Data Administrator
Tomorrow systems s.r.o. is registered company identification No. 26705257, incorporated in the Companies Register kept by the Municipal Court in Prague, as a data administrator shall process your personal data.
Type of Data Processed
Personal Data Provided By You
We process personal data provided by you.
Personal Data Obtained Other Than Directly from You
As part of joint marketing campaigns organised together with our business partners, we are entitled to process your personal data and we may combine them for the purposes of campaigns or of due performance of the agreement, as the case may be.
In the event that your personal data is disclosed to a third party, we shall inform you in advance including informing you of the identity of such third party. If anyone discloses your personal data to us, you will have to be informed as well.
Personal Data of Third Persons Provided by You
In the event you provide us personal data of third persons, you are obliged to inform the person concerned and procure his/her consent to this Personal Data Protection Policy.
Personal Data Processed Automatically
When you visit our website, we may collect certain information such the IP address, date and time of the visit to our website, information about your Internet browser, operation system or language settings. We may also process information about your conduct on our website, such as links opened or goods displayed. The details of your conduct on the web are anonymised for the maximum protection of your privacy, the therefore we are not able to match them with a particular person.
If you access our website from your mobile phone or a similar device or through one of our mobile applications, we can process information about your mobile device, too (mobile phone details, records of application failure etc.).
We automatically process cookies. This is done through Google Analytics, which anonymises your personal data. It means that the cookies are not possible to match with a certain person.
Therefore we cannot monitor (even if we wanted to) the conduct of a certain user on our website. You are ensured maximum anonymity while making purchases on Tomorrow systems s.r.o..
If you access our website from a phone, tablet or similar device, you access the version optimised for such devices. Your personal data is processed similarly to the computer access.
Why We Collect and Process Your Personal Data
Your personal data is processed for the following reasons:
Purchase of goods and services: the primary purpose of processing your data is due dispatch and delivery of your order. If a problem occurs, we know who to contact from the data you provided.
Customer care: if you address us with a question/issue, we have to process your personal data in order to answer/resolve it. The data may be transferred to third parties in certain cases (e.g. delivery company).
User account: thanks to the personal data entered in your user profile, you will be able to use a number of functions (e.g. if you enter your telephone number, we can easily inform you about the time of the order delivery). You can change the entered details at any time, except for the e-mail address that serves for signing into your user account.
Electronic marketing: e-mail commercial communication is sent to you upon your consent. You can easily unsubscribe from getting commercial communication by adjusting your user profile settings, using our contact form or calling our infoline at +420 257211010. In case you create more user profiles in which you enter the same contact details, (e.g. you have several accounts for different e-mail addresses, but the telephone number is the same in all the accounts), an automatic sign-off from commercial communication cannot be effected for all the user accounts due to technical reasons. You have to contact us by phone or through the contact form so that all your user accounts may be unsubscribed.
Telemarketing: marketing calls are made in order to offer you goods and services and related marketing communication. The legal grounds for the processing of your telephone number is either with your consent or at least our legitimate interest in the conventional direct marketing. You are entitled to raise an objection to such processing on our website.
Marketing competitions: in some cases, the winner may be photographed or recorded mainly for the reason of transparency of our marketing competitions. Such processing of personal data is made on the grounds of our legitimate interest, which consists in the enhancement of credibility of the competitions for other competitors and increasing attractiveness of the competitions. You are entitled to raise an objection to such processing on our website.
Improvement of services: we are able to offer relevant goods thanks to the history of your orders and conduct on the website (e.g. accessories to the product purchased). Therefore we display such products that are intended just for you and correspond to your needs and interests. In order to optimise web features, we can also use tools testing different variants (A/B testing), such as Google Analytics, Facebook Analytics etc.
Customer reviews of goods and services: after you purchase products or services from us, your may be asked to evaluate them. You may also post a review on your own initiative.
Call center: if you contact us via our call center (infoline), your call shall be recorded upon prior notice. Such records serve for the inspection of quality of services provided by our staff.
Assertion of rights and legal claims and inspection by public authorities: we can also process your personal data in order to assert our rights and legal claims (e.g. in the event that we have an overdue invoice in your name). We may also process your data for inspections by public authorities and other serious reasons.
Legal Grounds for Processing of Personal Data
Conclusion and Performance of Agreement
A large part of your personal data are needed by us in order to conclude the purchase agreement or another contract for goods and services you intend to purchase. After the agreement is concluded, we process your personal data in order to duly deliver the purchased goods, or to render the purchased services. We process in particular billing and delivery details on the above legal grounds.
We also use your personal data to provide you the relevant content, which may be of interest to you. On the grounds of legitimate interest, we process particular personal data, which is processed automatically, and cookies.
We may also send you e-mails and text messages on the same legal grounds. Processing of personal data related to monitoring via camera systems in our stores is based on the above legal grounds as well.
Due to the protection against illegal distribution and disclosure of the electronic book you purchased (or other electronic content), your first name, surname and address are displayed in the electronic book.
In case we process your personal data on these legal grounds, you are entitled to raise an objection to such processing on our website.
For the purposes of e-mail marketing and telemarketing, we process your personal data upon your consent. If you do not grant your consent and you are our customer, we can send you commercial communication (or call you within telemarketing) even without your consent. In any case, you are entitled to ban such marketing communication simply by (a) adjusting you user profile settings or (b) using our contact form or calling us at our infoline at +420 257211010.
We ask for your consent also if we need to verify your ability to pay for the goods delivered to you without your paying the full purchase price in advance.
If you grant your consent to the personal data processing, you are entitled to withdraw it at any time through our contact form.
Transfer of Personal Data to Third Parties
Your personal data is transferred to third parties in the following cases:
Delivery of goods: the carrier chosen by you would not be able to deliver the goods ordered unless we transfer the information on where and to whom the goods should be delivered. This data is transferred to the carrier as entered in the order. Such data includes in particular your first name and surname, delivery address, telephone number where the carrier may contact you, and the amount to be paid on delivery, as the case may be. The carrier is only entitled to process the personal data we transfer for the purposes of delivery; the carrier must delete the personal data promptly afterwards.
Delivery of goods stored for us by a contractual partner: if you order goods which are stored by our contractual partner, we have to transfer your personal data to this contractual partner who shall complete the order. Such data include sin particular your first name and surname, delivery address, telephone number where the carrier may contact you, and the amount to be paid on delivery, as the case may be. The contractual partner has to transfer the data to the carrier that shall deliver the goods; otherwise the carrier would not be able to make the delivery. The contractual partner that stores the goods for us and the carrier are only entitled to process the personal data we transfer to them for the purposes of the goods storage/delivery; they must delete the personal data promptly afterwards.
Payment Cards: Our company does not possess the details of payment cards used by you. The details of your payment cards are only available to the secure payment gateway and the relevant bank.
If you have your payment card stored to speed up further purchases in our online shop, we only have basic information such as the first and last digits of the card. If you wish to delete this data, go to the user profile settings and delete the payment card information.
Commercial Communication: in case we send commercial communication (e.g. via e-mail or text message) or if we use telemarketing, we may use a third party to distribute the messages or make phone calls. Such third party is bound by the obligation of confidentiality and is not allowed to use your personal data for any other purpose.
Public Authorities: in the event that we enforce our rights, your personal data may be transferred to a third party (e.g. an Attorney-at-Law). If we are obliged to transfer your personal data by virtue of law or upon a request by a public authority (e.g. Czech Police), we have to do so.
What Is the Period for Processing Your Personal Data?
We shall process your personal data for the entire duration of the contractual relationship between you and us.
In case your personal data processing is based on consent, your personal data shall be, in general, processed for 7 years or until such consent is withdrawn.
In case you subscribe to commercial communication, your personal data shall be processed for 7 years or until you express your disapproval of such communication. You can easily express your disapproval by adjusting your user profile settings, using our contact form or calling our infoline at +420 257211010.
Please note that the personal data necessary for the due rendering of services or for the fulfillment of all our duties, ensuing either from the contract between us or from generally binding legal regulations have to be processed regardless of whether you granted your consent for the period set out in the relevant legal regulations and in compliance therewith (e.g. tax documents must be processed for at least 10 years).
The data obtained through the user account or in a similar way are processed for the period of using our services and then usually for 5 years after cancellation. Basic identification data and the information why the user account was canceled or information which is a part of operational advance deposits are usually stored for the relevant period.
The recordings of phone calls from and to the call center are archived for a short period, not exceeding 1 year, unless it is necessary for us to store them for a longer period due to a legitimate interest (e.g. suspicion of data misuse, fraud etc.).
The camera records are usually stored for 90 days. If illegal conduct occurs in the monitored area, we can call the police and give the records to the relevant authority (police, court etc.). In such case, the records are not deleted after 90 days; we keep them for the sake of evidence until the issue is finally decided.
Personal Data Security
Your personal data is safe with us. We have adopted adequate technical and organisational measures in order to prevent unauthorised access and misuse of your personal data.
At Tomorrow systems s.r.o. we are concerned about the protection of your personal data. Therefore we regularly check and improve our security. All communication between your device and our web servers is encrypted. Logins are hashed and your data is only stored on servers in secure data centers with limited, carefully controlled and audited access.
We try to use such safety measures that provide sufficient security based on state-of-the-art technology. The safety measures adopted are regularly updated.
Personal Data of Children Younger Than 16 Years of Age
Our online shop is not intended for children under 16. A person under 16 is allowed to use our online shop only upon consent of his or her parent or guardian.
What Are Your Rights Related to Personal Data Protection?
In relation to your personal data, you have in particular the right to withdraw your consent to the processing of your personal data at any time, the right to correct or supplement your personal data, the right to request restriction of processing, the right to raise an objection to or a complaint of the processing of your personal data, the right to access your personal data, the right to request the transfer of your personal data, the right to be informed of a breach of security of your personal data and, under certain conditions, the right to the deletion of certain personal data we process about you ("the right to be forgotten").
Changes and Amendments
You control your personal data mainly through your user account. Here you can delete or change the basic information about yourself and change the settings concerning commercial communication (or unsubscribe), etc.
You can also contact us through the our contact form.
In case you believe that your personal data has been processed incorrectly, you can contact us through the contact form. It will be faster and better for you to correct the personal data by yourself in your user profile.
You can ask us to send you the overview of the personal data through this contact form.
You also have the right to access the following information concerning your personal data:
What are the purposes of processing your personal information
What are the categories of the affected personal data
Who is the recipient of your personal data, besides you
What is the planned period of storage of your personal data
Whether you have the right to claim the correction or deletion, restriction of personal data processing or to raise an objection to such processing
Information on the source of the personal data in case we did not obtain them from you
You may also claim the deletion of your personal data (this shall not apply to data in documents that are subject to the obligation of archiving under the law (e.g. invoices or credit notes). In case we need your personal data to determine, execute or defend our legal claims, your request may be rejected (e.g. if we have an overdue invoice in your name or if the complaint procedure is in progress).
Please note that the essential details of your payment card are not stored by our company; they are stored at the payment gateway. Therefore, we are not able to delete such data; you have to address the payment gateway which mediated the payment.
You are entitled to the deletion of data in the following cases:
The personal data is not needed for the purposes for which it was being processed
You have withdrawn your consent under which the data was processed and there is no further legal grounds for being processed
You have objected to the processing of personal data and you believe that after assessing your objection, it will become clear that your interest in the particular situation prevails over ours
The personal data has been processed unlawfully
The deletion obligation is stipulated by a special legal regulation
The personal data concerns a person under 16
You may assert you right through the contact form.
Raising an Objection
Certain personal data is processed on the grounds of our legitimate interest (see section “Legal grounds for processing of personal data”). In the case that you have concrete reasons, you are entitled to raise an objection to the processing of this personal data. The objection can be raised through the contact form.
Restriction of Processing
In case (a) you deny the accuracy of your personal data, (b) your personal data is processed unlawfully, (c) we do not need your personal data for processing purposes, but it is needed to determine, execute or defend your legal claims, or (d) you raised an objection under the preceding paragraph, you shall be entitled to us restricting the processing of your personal data.
In such cases, we may process your personal data only upon your consent (except for the storage or backup of the personal data concerned).
Lodging a Complaint
If you believe that your personal data has been processed unlawfully, you are entitled to lodge a complaint at the Office for Personal Data Protection. However, we will appreciate if you address us first and we can try to resolve your concerns. You can always easily contact us through our contact form or through our infoline at the number +420 257211010.
This Personal Data Protection Policy including its parts is valid and effective from 25 May 2018 and it is available in electronic form at our websites. If you use the mobile application, find us in the "Contact us" section.
Older version Last updated: April 3, 2003
By visiting compexshop.com and others compexshop.com webs, you are accepting the practices described in this Privacy Notice.
How Secure Is Information About Me?
- We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
- It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
Tomorrow systems s.r.o. fully comply with the Safe Harbor Privacy Principles agreed upon by the E.U. and the U.S. If you would like to contact compexshop.com directly about the Safe Harbor program or principles, please send an e-mail to email@example.com.
Tomorrow systems is registered EU company, if you wish more information for online aprove, click here and make online check by adding our official numbers.
What Personal Information About Customers Does Tomorrow systems Gather?
The information we learn from customers helps us personalize and continually improve your shopping experience at Tomorrow systems. Here are the types of information we gather.
- Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our store, and communicating with you.
- Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses compexshop.com. A number of companies offer utilities designed to help you visit Web sites anonymously. Although we will not be able to provide you with a personalized experience at compexshop.com if we cannot recognize you, we want you to be aware that these tools exist.
- E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from compexshop.com if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please adjust your preferences.
What About Cookies?
- Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as purchasing,whats new, and storage of items in your Shopping Cart between visits.
- The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of compexshop.com's coolest features, and we recommend that you leave them turned on.
Does compexshop.com Share the Information It Receives?
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and with subsidiaries Amazon.com, Inc. controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
- Affiliated Businesses We Do Not Control: We work closely with our affiliated businesses. You can tell when a third party is involved in your transactions, and we share customer information related to those transactions with that third party.
- Agents: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
- Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that compexshop.com, or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
- Protection of compexshop.com and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Amazon.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
- With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
Which Information Can I Access?
compexshop gives you access to a broad range of information about your account and your interactions with compexshop.com for the limited purpose of viewing and, in certain cases, updating that information.
What Choices Do I Have?
- As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of compexshop.com features.
- You can add or update certain information on pages such as those listed in the "Which Information Can I Access?" section above. When you update information, we usually keep a copy of the prior version for our records.
- If you do not want to receive e-mail or other mail from us, please adjust your preferences. (If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of compexshop.com, and it is your responsibility to review them for changes.)
compexshop.com does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use Amazon.com only with the involvement of a parent or guardian.
Conditions of Use, Notices, and Revisions
If you choose to visit compexshop.com, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law. If you have any concern about privacy at compexshop.com, please contact us with a thorough description, and we will try to resolve it.
Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Tomorrow systems s.r.o.
In Prague 20.10.2003